FAQs

Shipping & Delivery

Q: Where do you deliver to?

We currently only deliver to the UK.

Q: How much do you charge for postage?

We charge a delivery flat rate of £5.50 on all orders within the UK.

Q: Who do you use to deliver your orders?

All orders up to 700g are shipped via Royal Mail 24 Recorded. All orders over 700g are automatically be shipped by Courier (DPD). These weight limits have been set by our supplier.

Q: How quickly will I receive my order?

All our products are printed on demand. The turnaround between placing your order and your order being shipped is 3 to 5 working days. After your order has been shipped, delivery usually takes 1 to 3 days.

Due to the current Covid-19 situation, our fulfilment company have implemented strict and responsible hygiene and social distancing practices for their team, so production is taking up to 4 working days longer. Royal Mail is experiencing delays in their service levels too, mostly because of the high numbers of staff absence, so delivery may also take longer than expected.

Please check out our Shipping & Delivery page for further details on postage prices and delivery times.

Returns

Q: Can I return my item?

If you are not completely satisfied with your purchase you can return your goods for whatever reason, provided they are unworn or unused and in perfect original condition. 

Q: How long do I have to return my item?

You must contact us within 14 days of receiving your purchase, in accordance with Consumer Contracts Regulations. You will then have another 14 days, once you have received confirmation from us, to send the goods back.

Q: What if my item is faulty or I was sent an incorrect item?

If you receive an item that is faulty or incorrect, please notify us and we will assess your request and arrange a refund or replacement if applicable. All faults must be reported within 28 days.

Q: What if my order doesn’t arrive?

Please note that Royal Mail do not class a package as lost until a certain period of time after the expected delivery date has passed. If you have not received your order within 4 weeks please contact us at shop@awsm.st

Please check out our Returns Policy for full details on how to return an unwanted item, and how to report a faulty or incorrect item.

T-Shirts

Q: Where can I find a size guide for your clothing?

Check out our Size Guide page for a detailed guide. Please note these are the measurements of the garment, NOT the child. The best approach would be to take a favourite T-shirt from home and measure it for size, then compare it to the measurements of the relevant garments you wish to order.

Q: Why do the garments I ordered smell of vinegar?

The smell is from the fixation agent used to cure the prints onto the garments. In some cases the smell goes away before the product reaches the customer, but the smell can linger until after the first wash. The fixation used is completely harmless and is not toxic, though we understand why the smell can be a little off-putting. Unfortunately, it’s unavoidable.

Q: How should I wash my garments?

To ensure you get the best wear out of your Awsm Street garments, please wash them inside out with like colours at 30 C. Do not tumble dry or iron over the print.

Other Questions

Q: Which fulfilment company do you use?

We use Inkthreadable as our fulfilment company.

Q: Do you sell hoodies too? I saw a photo of a unicorn hoodie on social media.

We will be selling unicorn hoodies, but due to our fulfilment company running at limited capacity these are currently not available. We hope to be able to offer them soon! You can sign up to our newsletter to be the first to know when they go live in the shop.

Q: Do you sell trousers too?

No, we don’t sell trousers. Sometimes the kids in our photos wear other clothes too (we can’t take photos of them half naked!), but we try to make it clear that these are not from our product line.

Q: You say your clothes are for all colour loving kids, so why do you only show boys wearing them?

The kids in the photos are our own, and we only have boys! We are planning to add more photos with other children, but we hope you will appreciate that this is a little tricky during the current social distancing measures.

Q: What does Awsm stand for?

Awsm is short for Awesome – because what could be more awesome than a rainbow unicorn skateboarding down the street!

Q: How can I contact you if I need assistance?

You can email us at shop@awsm.st


If you have a question that doesn’t appear on here, please email us at shop@awsm.st and we will get back to you as soon as possible.