Shipping & Delivery
Q: Where do you deliver to?
We currently deliver to the UK and to selected countries in Europe (see below).
Q: How much do you charge for postage?
We charge a delivery flat rate of £5.50 on all orders within the UK.
Delivery to Europe is priced according to Zones, as set by the postal service.
Zone 1: £8.95 (Belgium, Czech Republic, Germany, Luxembourg, Netherlands, Poland)
Zone 2: £10.95 (Austria, Denmark, France, Hungary, Slovakia, Slovenia)
Zone 3: £13.50 (Italy, Latvia, Lithuania, Portugal, Spain, Sweden, Switzerland, Republic of Ireland)
Q: Who do you use to deliver your orders?
All our orders are shipped by Courier. In the UK the Courier we use is DPD. For deliveries to other destinations, DPD work with different delivery partners throughout Europe.
Q: How quickly will I receive my order?
All our products are all printed on demand. This means when you place your order, it is printed to your specifications. The turnaround between placing your order and your order being shipped is 3 to 5 working days.
After your order has been shipped, delivery usually takes 1-2 days in the UK and 3-6 working days to Europe. Please note these are estimates provided by DPD, and we have no control over the actual delivery times.
Please note: Due to the current Covid-19 situation, our fulfilment company have implemented strict and responsible hygiene and social distancing practices for their team, so orders are currently taking up to 12 working days to print and dispatch. The postal service is experiencing delays too, mostly because of the high numbers of staff absence, so delivery may also take longer than expected.
Please check out our Shipping & Delivery page for further details on postage prices and delivery times.
Q: Can I return my item?
If you are not completely satisfied with your purchase you can return your goods for whatever reason, provided they are unworn or unused and in perfect original condition.
Q: How long do I have to return my item?
You must contact us within 14 days of receiving your purchase, in accordance with Consumer Contracts Regulations. You will then have another 14 days, once you have received confirmation from us, to send the goods back. The goods don’t need to have reached us by then, you just need to have posted them. We strongly recommend you obtain proof of postage as evidence that you have posted the goods within the required time frame.
Q: What if my item is faulty or I was sent an incorrect item?
If you receive an item that is faulty or incorrect, please notify us and we will assess your request and arrange a refund or replacement if applicable. All faults must be reported within 28 days.
Q: What if my order doesn’t arrive?
Please note that Royal Mail do not class a package as lost until a certain period of time after the expected delivery date has passed. If you have not received your order within 4 weeks please contact us at firstname.lastname@example.org
Please check out our Returns Policy for full details on how to return an unwanted item, and how to report a faulty or incorrect item.
Q: Where can I find a size guide for your clothing?
Check out our Size Guide page for a detailed guide. Please note these are the measurements of the garment, NOT the child. The best approach would be to take a favourite T-shirt from home and measure it for size, then compare it to the measurements of the relevant garments you wish to order.
Q: Why do the garments I ordered smell of vinegar?
The smell is from the fixation agent used to cure the prints onto the garments. In some cases the smell goes away before the product reaches the customer, but the smell can linger until after the first wash. The fixation used is completely harmless and is not toxic, though we understand why the smell can be a little off-putting. Unfortunately, it’s unavoidable.
Q: How should I wash my garments?
To ensure you get the best wear out of your Awsm Street garments, please wash them inside out with like colours at 30 C. Do not tumble dry or iron over the print.
Q: Which fulfilment company do you use?
We use Inkthreadable as our fulfilment company.
Q: Do you sell hoodies too? I saw a photo of a unicorn hoodie on social media.
We will be selling unicorn hoodies, but due to our fulfilment company running at limited capacity these are currently not available. We hope to be able to offer them soon! You can sign up to our newsletter to be the first to know when they go live in the shop.
Q: Do you sell trousers too?
No, we don’t sell trousers. Sometimes the kids in our photos wear other clothes too (we can’t take photos of them half naked!), but we try to make it clear that these are not from our product line.
Q: You say your clothes are for all colour loving kids, so why do you only show boys wearing them?
The kids in the photos are our own, and we only have boys! We are planning to add more photos with other children, but we hope you will appreciate that this is a little tricky during the current social distancing measures.
Q: What does print on demand mean?
Print on demand means when you place your order, it is printed to your specifications. Doing it this way means there is less wastage of unsold items, and it also means we can offer more designs for you to choose from. This does mean you have to wait a little longer for your order while it is prepared, but we we hope you will agree that the benefits outweigh the extra waiting time.
Q: Please can you add a personal note to my order?
Because our products are printed and shipped out directly via our fulfilment company, this means we are unfortunately unable to add any individual personal notes to any orders. Please accept our apologies.
Q: What does Awsm stand for?
Awsm is short for Awesome – because what could be more awesome than a rainbow unicorn skateboarding down the street!
Q: How can I contact you if I need assistance?
You can email us at email@example.com
If you have a question that doesn’t appear on here, please email us at firstname.lastname@example.org and we will get back to you as soon as possible.